UNAUTHORISED DEBIT ORDER

MY PREVIOUS COMPLAINT WAS ABOUT AN UNAUTHORISED DEBIT ORDER WHICH MY BANK FAILED TO ASSIST ME WITH. A BRANCH MANAGER FROM EVATON MALL BY THE NAME OD SYDNEY CALLED ME 2 WEEKS AGO, NOT SO HELPFUL. HE KEPT ON REFERRING TO "THE LAW" AND DID NOT GIVE ME ANY HELPFUL SOLUTION. AT THE END OF OUR CONVERSATION I REQUESTED THAT HE PROCEEDS WITH THE REVERSAL OF R99.99 AND TILL DATE NOTHING HAS HAPPENED. HE EMPHASISED ON NOT BEING ABLE TO STOP THE DEBIT ORDER, IF HE WAS WILLING TO HELP HE COULD HAVE JUST GAVE ME THE COMPANY DETAILS SO I CAN TAKE IT FROM THERE. HE WAS INDEED UNHELPFUL BECAUSE TILL DATE THE REVERSAL WAS NOT DONE. ABSA SERVICES IS NOT SO GOOD.