UNAUTHORISED DEBIT ORDER

I CALLED LAST MONTH ABOUT AN AUTHORISED DEBIT ORDER, I WAS ADVISED TO REVERSE THE TRANSACTION, THE TRANSACTION WAS R99.99 AND WILL BE CHARGED R30 FOR REVERSING THE TRANSACTION. I AGREED, HOWEVER NOTED THAT IT'S UNATHORISED. I WAS GIVEN THE DETAILS OF THE COMPANY (PAYSOFT). NOW ANOTHER WENT OFF, R99.99 SR DIRECT WHICH IS NOW A DIFFERENT COMPANY, SAME AMOUT...THIS CANNOT BE A COINCIDENCE. I JUST CALLED ABSA ***, GOT THROUGH TO TSHEPO, ADVISED THAT I AM CALLING REGARDING AN UNAUTHORISED DEBIT ORDER, SHE SAID SHE WILL TRANSFER ME, I HELD FOR MORE THAN 8 MIN AND THE LINE GOT CUT OFF. YOUR SERVICE IS PATHETIC. WHY DOES IT SEEM LIKE YOU ARE WORKING WITH THESE *********. WHEN I REVERSE A TRANSACTION THAT IS UNATHORISED WHICH YOU CANNOT BLOCK YOU CHARGE ME R30, IF THE DEBIT ORDER DOES NOT GO THROUGH, YOU CHARGE ME OVER R100 FOR AN UNPAID DEBIT ORDER THAT WAS NOT "AUTHORISED". IF THIS CANNOT BE SORTED, I WILL NEED TO BE INFORMED SO THAT I CAN MAKE ARRANGEMENTS TO CHANGE BANKS SOON.