TK
Tia K
1 reviews | Active since Aug 2018
27 Aug 2018, 15:06
UNAUTHORISED DEBIT ORDER
I am an Absa client and have a credit card with them, I made arrangements to pay my arrears on the 3rd of September 2018, but it came as a shock when an amount of R3800.00 was debited from my account without my consent. When I made the arrangement on 24 August 2018 I was told that my arrears were R2568.00 and that I needed to pay that directly in my credit card account. I am very disappointed and want this debit order reversed.
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Replies (2)
Absa's replyOfficial
28 Aug 2018, 12:48Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply28 Aug 2018, 12:48
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
28 Aug 2018, 12:57Hi Tea,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
Best regards,
Absa's reply28 Aug 2018, 12:57
Official
Hi Tea,
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
Best regards,