Unauthorised debit order

Dear Rishen We refer to the below email. Kindly note that the Disputes department does not deal with Naedo debit orders but banked POS purchases only. Please forward all Naedo debit order queries to your nearest Absa branch. We trust you find the above in order and apologise for any inconvenience caused. Kind regards Minzelle van Wyk Consultant: Disputes Telephone: *** Fax: *** --Original Message-- From: *** Date: 13/02/2018 01:51 PM To: *** Subject: RE: Unauthorised debit order instructions [EC: 8c9c6613] [#***] Hi Lorraine No, id o not find the below in order. In fact, I find it thoroughly frustrating! It was the teller at the branch who directed me to the email *** in the first place?! So if the disputes department can't handle this and the branch can't handle this, who can??? Who deals directly with NAEODO debit order *****? Rishen From: Disputes - Absa Card Disputes [mailto:***] Sent: 09 February 2018 15:42 To: Samjowan,Rishen Subject: RE: Unauthorised debit order instructions [EC: 8c9c6613] [#***] Dear Rishen We refer to the below email. Kindly note that the Disputes department does not deal with Naedo debit orders but banked POS purchases only. Please forward all Naedo debit order queries to your nearest Absa branch. We trust you find the above in order and apologise for any inconvenience caused. Kind regards Lorraine Maepa Consultant: Disputes Telephone: *** Fax: *** --Original Message-- From: *** Date: 06/02/2018 12:07 PM To: *** Subject: RE: Unauthorised debit order instructions [EC: 8c9c6613] Hello This is a debit order that has been **********ly set-up on my debit card, hence I do not have any information about a credit card. I also do not have a credit card with ABSA. I've tried to supply the information requested for my debit card below: 1. There is no client code at the bottom left corner of my DEBIT CARD statement. I have however found a CLIENT VAT REG NO which is SAMJORR001. a. Transaction date: 15Jan2018 Transaction amount: R95 Merchant: I do not know who the merchant is. I did not set this debit order up. The transaction description is: NAEDO TRACKED DO SA NETLINK/NEXGE2679F Reason for querying the transaction: I DID NOT SET THIS DEBIT ORDER UP! This transaction seems to have been reversed on the 1 Feb 2018. b. Transaction date: 15Dec2017 Transaction amount: R95 Merchant: I do not know who the merchant is. I did not set this debit order up. The transaction description is: NAEDO TRACKED DO EASYDEBIT /NEXGNEXGE2679O Reason for querying the transaction: I DID NOT SET THIS DEBIT ORDER UP! c. Transaction date: 15Nov2017 Transaction amount: R95 Merchant: I do not know who the merchant is. I did not set this debit order up. The transaction description is: NAEDO TRACKED DO EASYDEBIT /NEXGNEXGE2679Q Reason for querying the transaction: I DID NOT SET THIS DEBIT ORDER UP! My full name is Rishen Rabichand Samjowan and my date of birth is 24 December 1980. Looking forward to another speedy response. Kind regards Rishen -----Original Message----- From: Absa Card Disputes [mailto:***] Sent: 05 February 2018 10:43 To: Samjowan,Rishen Subject: Re: Unauthorised debit order instructions [EC: 8c9c6613] Dear Rishen Thank you for your email. Please take note that your email does not provide us with sufficient information to verify your identity for security purposes and therefore we are unable to assist via email. Kindly forward your client code found in the bottom left hand corner of your statement. Alternatively, please provide us with your full names and date of birth to enable us to access your account. Please supply the following details about your dispute via email to ***: 1. Client Code found at the bottom left corner of your credit card statement. 2. Transaction amount 3. Transaction date 4. Merchant name 5. Reason for querying the transaction We await your reply and thank you for your co-operation in this regard. Kind regards Tebogo Tsoai Consultant: Disputes Telephone: *** > > > > -----Original Message----- > From: Samjowan,Rishen <***> > Sent: Thu, 1 Feb 2018 12:33:29 +0000 > To: *** <***> > Subject: Unauthorised debit order instructions > > Hello > > I am an ABSA client with a personal bank account. Some ********* has managed to set-up a debit order on my account. I have not authorised this debit order. I have not given my explicit consent for instruction. I am currently seeking legal advice on my options going forward. > > In the meantime, please can send me a copy of the debit order instruction received from ABSA that then resulted in this debit order being set-up on my account. > > My name is Rishen Samjowan and my contact number is ***. Please let me know what other information you require before you can send the information to me. > > Kind regards > Rishen >

Hi Daphne My phone number is available via this complaint, on Hellopeter. Use it. Thanks Rishen