CN
Caleb N
1 reviews | Active since Jun 2015
29 Dec 2017, 07:54
Unauthorised Debit Order
Good Day,
For the past 3 months I have noticed an unauthorised debit order of R99 going out of my account. I managed to reverse the first 2 months & cancelled this unauthorised debit order. However I noticed that it is still continuing. How can ABSA even allow this in the first place since it was not authorised? Can a ABSA representative please explain what is going on & why isn't this being tackled? I have a strong feeling that I'm not the only one who is a victim of this ****.
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Replies (4)
Absa's replyOfficial
29 Dec 2017, 11:49Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply29 Dec 2017, 11:49
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
29 Dec 2017, 11:49Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply29 Dec 2017, 11:49
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
CN
Caleb N's updateReviewer Update
30 Dec 2017, 09:08My account number is ***
CN
Caleb N's update30 Dec 2017, 09:08
Reviewer Update
My account number is ***
Absa's replyOfficial
03 Jan 2018, 22:59Dear Customer
Unfortunately Absa does not have control of the unauthorised debit orders. I must state to you that you are not the only customer that is complaining about these debit orders. There are companies that debit client's accounts without any concerns.
What Absa can do is to put a stop payment into your account but you need to keep an eye on your account because many times those companies does change the reference number and the amounts to get into your account.
T put a stop payment you request that you visit your nearest branch and request same.
Apologies for the inconvenience caused.
Best regards,
Absa's reply03 Jan 2018, 22:59
Official
Dear Customer
Unfortunately Absa does not have control of the unauthorised debit orders. I must state to you that you are not the only customer that is complaining about these debit orders. There are companies that debit client's accounts without any concerns.
What Absa can do is to put a stop payment into your account but you need to keep an eye on your account because many times those companies does change the reference number and the amounts to get into your account.
T put a stop payment you request that you visit your nearest branch and request same.
Apologies for the inconvenience caused.
Best regards,