AM
Andries M

1 reviews | Active since Jan 2016

02 Jan 2016, 16:14

UNAUTHORISED DEBIT ON ABSA PLATINUM CHEQUE ACC

ABSA bank on 02/11/2015, on 01/12/2015 and again on 01/01/2016 authorised a charge of R59 on my platinum cheque account with regards to a Vas Pack Purchase (DragonPass airport lounge service) without my consent. The previous year [2014] I was also incorrectly billed R59 for a priority pass service which is also a airport lounge charge service which once again I did not register for. This is ********* behaviour from the bank to register me for services without my consent. I have tried calling the customer service department which were not helpful at all. Please can I have this service once again stopped and my money refunded and can ABSA bank stop acting in such an ********* manner in future!<br>

0
Replies (1)
Absa
Absa's reply05 Jan 2016, 10:07
Official
Hello Andre Meyer,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,