UN
UMawande N
1 reviews | Active since May 2021
25 May 2023, 17:16
Unauthorised debit (JOURNAL DEBIT RCCS BOS J)
I just swiped my card and realised that I had a lot less money, when I log into the banking app I see an unauthorised debit that debited close to R1000.00 on my account. This debit order is irreversible, when I call ABSA… they make me wait for about an hour, only for the consultant to speak for a minute and transfer my call.
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Replies (3)UN
UMawande N's updateReviewer Update
25 May 2023, 17:22image.jpeg 128.35 KB
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UMawande N's update25 May 2023, 17:22
Reviewer Update
image.jpeg 128.35 KB
UN
UMawande N's updateReviewer Update
25 May 2023, 17:23🔝proof of the unauthorised debit order, from the banking app and the exact money they debited.
UN
UMawande N's update25 May 2023, 17:23
Reviewer Update
🔝proof of the unauthorised debit order, from the banking app and the exact money they debited.
Absa's replyOfficial
26 May 2023, 09:09Dear Mawande Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. Regards Pravesh Bejay Absa Bank Group Customer Care
Absa's reply26 May 2023, 09:09
Official
Dear Mawande Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. Regards Pravesh Bejay Absa Bank Group Customer Care