Unauthorised charges and failure to cancel charge

Upon viewing my bank statement on 03 feb 2015, I noticed charges for a priority pass card. I was never contacted at any stage about this service and charge. In addition, I do not have the card in my possession. I visited the Killarney branch 1month ago, waited approximately 45 minutes to see a consultant .We discussed my concern and I was assured that the debit order was cancelled upon my request. No surprises a month later....my account has been debited again for the priority pass card. Despite me calling this branch on Wednesday 04 March to speak to the manager, and then visiting the branch on Thursday 05 March, I have yet to receive a call from the manager or a consultant. Poor service . I would happily close this account , if it were not a major inconvenience to re-register banking details with my numerous debtors.