Unauthorised Account Information Sharing and Account Tampering

<p>Good Day</p> <p>On Saturday 22 October 2016 a business acquaintance was suppose to deposit monies into my personal savings account to conclude our business deal.</p> <p>On arrival he told the bank clerk that he was there to settle my account. The clerk (without my permission) gave the person the balance due which was R2000 LESS than the amount I had asked the person to deposit into my savings account. I have proof on my phone of my instructions.</p> <p><br />On 24 October 2016 I lodged a complaint via the channels that I have access to. My complaint s was :-</p> <p>Your staff member gave information regarding my personal accounts to a member of the public and this resulted in me losing out financially on a business deal that was to be settled.</p> <p>Your staff member gave personal balance information from my personal accounts and accepted monies meant to be paid into 1 account and deposited this into another of my accounts. The monies were not confirmed nor was the transaction confirmed with me from the bank.</p> <p>On 24 October 2016 I complained online, I went into the branch closest to my work place to lay a complaint with a branch manageress who was very helpfull BUT to date I have received no satisfaction whatsoever from your call center, your contact center or any entity of ABSA.</p> <p>Other than 1 phone call from a contact center and a few correspondence from various departments promising that ABSA will get some-one to contact me.</p> <p>As far as I am aware the information and transaction is confidential and for the account holders information ONLY:-</p> <p>Your staff member had given private information to a member of the public regarding a balance on one of my accounts. This resulted in a dispute between myself and the other person, this also resulted in me losing a substantial amount of money that I would have gained had my private and confidential information not been shared by the Bank Official.</p> <p>In this deal I have lost out on a R2000,00 for which I hold ABSA Bank accountable for my lost had the Staff member not interfered in my business dealings. I would have been paid that amount extra by the 3rd Party on top of the settlement amount.</p> <p>I know ABSA bank has internal protocols for handling these matters and I would appreciate knowing only the outcome and not necessarily know who the staff member is. Also please let me know how I can claim this amount back as the 3rd party now has no intention of paying me out.</p> <p>I have a few correspondence with your staff.. The one lady is very helpful but ineffective. The one male just blatantly ignores my emails NOT even an acknowledgment of receipt.</p> <p>To date I have received no further response from ABSA bank regarding this matter. I get the feeling that I am not being taken seriously with this matter or that some how some-one is covering the matter up for a colleague or that this matter is being pushed aside.</p> <p>I will not accept that people passing the buck around. Please give me feedback on this matter within 24 hours, else I will escalate the matter outside of ABSA to the media.</p> <p>I would like this resolved without making a big fuss, My next step is to go to social media to broadcast this matter. This has now gone on for more that 1 and a half months and its unacceptable Can you please advise me on a way forward.</p> <p><br />Regards</p> <p>Shafiek Moses</p>