Unauthorised access to my bank account

<p>On the 1 st June 2017 there was a bank charge of R 25.00 during this time I was going through some family issues so I called in to the customer call centre to ask them what this charge was for. They stated it was a charge for a bank statement requested on the 29th May 2017. I informed them that I did not request any bank statement on that date if they could tell me at which branch this statement was requested at . Call centre could not see at which branch the statement was requested & advised that I send an email to ********** about the charge, an email was sent on 12th June 2017. I received an automated email stating a consultant will contact as soon as possible. I only received a response on the 21st June 2017 requesting my account number to which I responded that they should contact me & gave me contact detail as I was not comfortable with sending my account details via email.</p> <p> </p> <p>No response at all!</p> <p> </p> <p>I called the customer call centre again asking for the consultant by name (as email didn't have any contact details) they could not put me through so I asked how do I sort this charge out ? Call centre agent said go into the branch & query. I did this on a Saturday morning 1st July 2017 , the consultant said that the request is oming up as "Bank statement " which is not the wording used when a customer would request a statment. She tried to call the ***** department they were closed on weekends & suggested I go into a branch during the week to call ***** department (she gave me all details to request from ***** department ).</p> <p> </p> <p>I was now very concerned as I could not get any information from the bank & there was some unauthorised activity on my account. I went into the branch at Margate on the 3rd July 2017, stood in the queue for nearly an hour (and this wasn't enjoyable being 6 months pregnant) only to be told to use the phone at another station to call ***** department. I tried calling them but no answer then I got through to some lady who asked if I had ever app**** for a loan etc which I told her that no one should be able to access my account without my authority (which I do not give out anyway), at this time I was fuming and went straight to the Branch manager.</p> <p> </p> <p>Mpume Khumalo then tried calling & got through to someone who could still not tell me who had accessed my account to get bank statements. She then sent an email to the Forensics department to query who requested my account. A repsonse was received from forensics department stating that only the ***** department could request a spin report & if a individual requested it would cost R 1500.00 per account.I sent an email if I need to open a case but nit had any repsonse.</p> <p> </p> <p>This is disgusting as ABSA is allowing people to gain access to their clients confidential information (bank statements etc) & the clients cannot find out who is requesting this information & on top of it all ABSA is charging ME for this ******* activity on my account. I cannot trust a bank who does not protect their clients ,it's MY money that you are keeping , the bank is not doing me a favour they are getting paid (bank fees) for it .</p> <p> </p> <p>I expect an urgent response to this query!</p> <p> </p> <p> </p> <p> </p>