JS
Julio S
1 reviews | Active since Sept 2020
02 Sept 2020, 08:36
UNAUTH DR BALANCE FEE
Hi there, I would like to express my dissatisfaction with the "Unauth dr balance fee". As my money was transferred into my current account before Any charges took place how ever I was still charge R100. Please review and get back to me because I feel like this is not normal Kind regards (***)
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Absa's replyOfficial
02 Sept 2020, 12:01Dear Julio
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation as it seems the provided ID-number is incorrect. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation as it seems the provided ID-number is incorrect. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply02 Sept 2020, 12:01
Official
Dear Julio
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation as it seems the provided ID-number is incorrect. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation as it seems the provided ID-number is incorrect. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,