Unathourised Debit Order

It has been 13 days now since i first posted my complaint on hellopeter. The unauthourised debit order from my account has not been reversed. All i get after posting on hellopeter is vanessa crowe requesting my ID no. When i email her she keeps giving me this reference no. ********** and stating that she is "working" on my complaint. Vanessa do your freaking job and get my money back. How did you become a "specialist case manager" if you are taking two+ weeks to solve an unauthorised debit order???? This is pathetic now and it seems like this vanessa person is NEVER going to assist me.