Unathourised Debit Order

I posted a review on friday regarding the uanthourised debit order that went off my account on the 29th Sep. It is now the 4th Oct and i dont have my money back into my account. All i got from Absa was a lousy email saying the matter is receiving "urgent attention". How many days do you need to reverse a debit order? A debit order that was not sapposed to happen in the first place. I got this reference no from the email: ********** . I need my money back ASAP please. This is starting to annoy me now. Every month i have to come to HelloPeter for this to be sorted!!!