Unathourised debit

I posted a complaint on the 30.01.2018 regarding an unathourised debit order and a day later a lady by the name of vanessa called me and told me that the only thing she can do for me is to set up a meeting for me with the nearest branch manager to reverse this. Amazed as i was i went along with that, a day later indeed a very helpful Branch Manager calls and tells me what i already new (i.e. i dont need to come to the branch for the reversal) and he proceeded to do the reversal he also told me that as a premium banking client there is a certain number i can call for reversals and certainly i called that number to comfirm if indeed they dealt with such and they confirmed. My complaint now is directed at vanessa an Absa employee who failed to advice me that there are such services available to me, and who insisted i go to an Absa branch to resolve something that was dealt with telephonicaly with the helpful Branch Manager. I rarely go to branches and i would HATE to go there everytime a dubious company sneeks into my account. So please vanessa, give clients the right info, if you dont know how to help then refer us to someone who will, i have had lots of unathourised debits, i have NEVER gone to the branch to reverse!!!