CM
Calvin M

1 reviews | Active since Feb 2017

09 Feb 2017, 10:12

Unathorized Debit Orders

<p>On the 4th of February 2017 R99 was debited from my ABSA account with this reference no. SETTLEMENT/C-NAEDO TRACKED DO, WISECOVER2/ SM ********** 044. I then contacted ABSA to get information as to what this debit was for, to which i was informed that Standard bank was the one who debited my account and I was given their telephone no. to contact for further enquiries. I did contact Standard bank and they gave me another telephone no. which is ********** and when i contacted it the phone rang unanswered. This unauthorized debit is not happening for the first time and i cannot even reverse it via Internet banking because i is not showing on the list of my Debit orders for the Month. Now i must go all the way to the bank to reverse the debit order and this is an inconvenience no my side as I am working. What is ABSA doing to protect me as their Client?</p> <p> </p>

0
Replies (3)
Absa
Absa's reply09 Feb 2017, 10:40
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

CM
Calvin M's update09 Feb 2017, 10:59
Reviewer Update

Morning Nthabisengmy account number is ********** 057

regards

Absa
Absa's reply09 Feb 2017, 12:04
Official

Dear Customer

I am unable to see your account number, please type it again.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,