HN
Hugh N

1 reviews | Active since Apr 2012

25 Jan 2016, 10:08

Unathorised and ******* debits by Absa

I have just opened an Absa bank cheque platinum account, exactly one month ago. This morning I am woken by an sms that says that Absa bank have transferred an undisclosed amount from my cheque account to my Absa credit card. I call into the call centre and they advise Absa did this to pay for my credit card. Funny thing is I don't have a credit card with Absa. On probing the consultant he says its from 2007. This is even funnier as I was not even in the country at the time. there a few ******* things absa have done here.<br> <br> (1) *******ly debiting the account of a customer who has never authorised such.<br> (2) Not contacting me before hand that I ever owed on a credit card from 2007, which if I am correct the Law of South Africa states that this amount or debt has long prescribed (in the event this was done **********ly without my knowledge)<br> (3) Even if ***** was carried out, if they had authorisation on the previous account they don't have on my acc<br> now as this is a brand new account.<br> <br> This matter is being taken up to the Banking Ombudsman and compensation will be required for this ********* and ******* activity carried out by Absa without prior notification or proper due dilig

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Replies (1)
Absa
Absa's reply25 Jan 2016, 15:56
Official
Hello hughncube,



Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd