YM
Yolanda M
1 reviews | Active since Nov 2010
07 Dec 2021, 19:21
Unathirized payment query not attended to
I am extremely dissapointed on the feedback which i have received from the authorizations department. Logged a complaint last week friday and a consultant advised me to send an email and will receive feedback within 2 working days. I sent an email and received a notification to confirm that email was received but i havent received my refund and no reply as well
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Absa's replyOfficial
08 Dec 2021, 11:31Dear Yolanda Mbambani Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***4. Kind regards,Rezona Louw Group Customer Care
Absa's reply08 Dec 2021, 11:31
Official
Dear Yolanda Mbambani Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***4. Kind regards,Rezona Louw Group Customer Care