Unapproved restructure of Home loan accounts through ABSA COVDI relief Support program

Absa offered a COVID relief, but then restructured my bond onto a short term plan. Consequently, un be knowing to myself that removes my flexi reserve and I am not sure what else has been changed on this restructuring. No clear communications

I have currently paid in a large amount into the bond ,which now I am unable to access for the next 2 years. These funds were to carry me through the next three months before I can draw a salary again, which now I unable to access. After 5 phone calls, a number of emails I have no support. THe BondIS department which downgraded my bond contract does not respond at all. Customer Service and Collectiosn just send me between each department the whole time.

Below is the text message received for the COVID relief which was accepted : Forwarded from +***: Absa: Dear MR HR OOSTHUIZEN, please note that your 3-month payment relief plan on your home loan account ending 3840 has expired. This is a reminder that your payment is due on the 30th of every month. Reply 1, if you require a further 3-month relief paying a minimum of 25% of your installment. Please respond within 48 hours. Contact us on ***. Auth FSP/NCRCP7

I am now sitting with no funds to pay for anything for next 3 months. A bank that reallly you do not want to bank with