Unanswered claim

On the 20th April I put a claim in...and after 3 assessors had visited no one discovered that our 2nd geyser downstairs was ******, by our previous tenants, who were evicted by a court order.

I then had an assessor out on the 2nd of July who brought to my attention that the geyser was ******, and all the damages it had caused.

The situation just gotten worse, so I have paid R10 000 to start the process. I am highly disappointed that after paying for 20 years, that the communication and service has been awful.

At one point one of the young ladies at the call centre forgot to log my claim and I had to return to ABSA BANK . I’ve been there countless times. No one has been able to help me in the bank or over the phone. There has been no response from ABSA’s home loan insurance since . I’ve sent multiple emails and no one has responded . It is now July 24.