UNANSWERED CALLS

It is very unacceptable and bad practice to constantly put calls through to a bank and no one picks. From my knowledge of good business practice an individual is designated to receive calls. I have put calls through to this branch since yesterday to confirm the status of an application I Made to no avail. <br> I really wish complaints as this are taken up seriously as customers are charged for services and curtsy demands that good service is provided in return. This branch is only good when one walks in, they are pathetic when it comes to telephonic services but sadly customers would rather confirm certain things before they drive all the way down to the branch.