NY
Neville Y

1 reviews | Active since Mar 2009

27 Jul 2015, 11:30

Unannounced Suspension of Paypebble

Beware of Paypebble. <br> <br> Unfortunately my Paypebble has not been active for several months, but I have continued to be billed the subscription - which is fine. When I eventually did have an opportunity to use it, the device said it was suspended. There had been no warning about this. The helpdesk tried to say that THEYcould not know that it was suspended until I tried to use it again, but this is obviously nonsense. My regular statements show there has been no activity, so they could at least enquire from me as to the circumstances and warn me of the device expiring.<br> <br> Unfortunately, I have not been able to make as much use of the Paypebble as I thought I would, and especially now that I find that ABSA does not have the competence to manage the device properly, I am cancelling my Paypebble.

0
Replies (1)
Absa
Absa's reply27 Jul 2015, 13:43
Official
Hello nevilley,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd