Unallocated Payment

Good Day ABSA

It is rather sad that I have to write on this platform to ask for someone to URGENTLY please assist me locating my missing payment made to my OLD Card because I am not getting help with any person at ABSA

On 11/20/2020 5:11 PM (transactionDate) and Transmission Time (11/21/2020/06:44 AM) my Broker Ava Trade EU Ltd made a payment of $600.00 to my Old Debit Card (*9188) which I don't have anymore because I have a new Card now. I have been calling and visiting The Glen Branch since last year Nov 2020 and even today calling the following departments (Debit Card, Credit Card, International Payments) but no help. I send mail on the following date Wed 1/20/2021 1:45 PM & Wed 1/20/2021 11:47 AM to the following departments ('***'; '***', '***'; '***') asking to Trace my payments.

My Broker asked me to give my Local Bank my ARN number with my MCC and Transmission time. But every consultant I speak to does not know what a ARN number is

Acquirer Reference Number (ARN), which allows them to work with their bank to trace the refund for all Visa and Mastercard charges. System Trace Audit Numbers (STANs) are sometimes required to track the status of a refund, though we recommend using ARNs whenever possible. You will never need to have both numbers in order to track your refund.

The above is the definition of a ARN but also can someone assist me in this URGENT matter. Funny after speaking to other bank they could assist and know what a ARN number is but not my local bank ABSA

My details is

Anthonio Booysen

Cell: ***