Unallocated payment

Good Day ABSA

It is rather sad that I have to write on this platform to ask for someone to URGENTLY please assist me locating my missing payment made to my new Card because I am not getting help with any person at ABSA , they just keep directing me to other calls.

I bought glasses overseas at the value of R6400 and asked for a refund after I changed my mind , the company paid the money back and gave me a ARN number to allocate the payment. Now, no one at Absa knows what I'm talking about which frustrates me terribly and I want my money. I have been with Absa since 2015 but I am terribly dissapointed in their TERRIBLE service. It's been TWO months trying to find my money.