unafrican Absa's africanicity

I called absa when i had concerns about the charges on my account. so initially i called the number provided in my account statement and i was told that they dont deal with such enquiries and they advised me to call ********** 600. so i called the number and spoke to the operator. i explained to her what my problem was and she asked what does the statement say what the charges are for and i read them out to her. she told me to wait and i did. she transferred me to a department that deals with loans and stuff(i didn't say i need one). then obviously the loan department told me that they don't deal with such and hanged up on me. i mean how do you just hang up on a customer looking for help. i decided to call ********** 600 again. i did so and fortunately i got the same operator again. she started arguing that she did not transfer me to the wrong department. then i asked her if we can continue with my issue of bank charges. now this time she asked me even security questions and seemed like she can actually help. after that she told me to wait again while she check for something (i prayed that she doesn't transfer me to the wrong department again). my prayers were answered, she did not transfer me, i waited and waited, for an entire 10 minutes waiting for (that is 10 minutes of my life listening to that bad music if you can call it that). after waiting for +10 minutes i finally ran out of airtime and was cut off. we are calling with airtime and you cant transfer people back and forth knowing very well that they wont get help or is that what absa means by "africanicity" . my day ruined, a simple inquiry turned into me wasting my precious airtime and being treated like dirt by the so called agents of africanicity. there is nothing african about what you absa do