Unacceptable waiting times
Called call centre for online banking problem. ..held on for more than 15 min...then went to irene village mall branch in the hope they could insist...excessively long queue on Friday at 15h00...then got told to call from an internal line to online banking ...again held on for more than 20 min without being assisted. ..
Dear Customer
Thank you for bringing this matter to our attention.We apologise for that experience, i think because it was a month end and everybody was flocking to the bank. We will do better next time.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention.We apologise for that experience, i think because it was a month end and everybody was flocking to the bank. We will do better next time.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd