Unacceptable Vehicle Finance Settlement Frustration

Following my request for a settlement quotation or letter on my vehicle finance, I have spent the last two days enquiring with different ABSA representatives following up as I am yet to receive the requested settlement quotation. Both representatives advised me, on separate days, the quotation would take but a few seconds to reach my email inbox following the processing of my request. To date I am still waiting for this stipulated email.

I have been informed the settlement amount is only valid for five business days however how can I be expected to settle the amount if, after two of these days, I am still waiting for ABSA to provide me with the requested settlement quotation? I am inclined to believe ABSA is deliberately delaying this in order to ensure additional interest can be charged on the remaining balance, which I find unacceptable and immoral