YJ
YOLANDI J
1 reviews | Active since Nov 2021
18 Nov 2021, 09:52
UNACCEPTABLE SERVICE FROM ABSA NATIONAL DECEASED ESTATES
We submitted a request to close a deceased estate account to Absa NDE on 22 July 2021.
We have been following up with NDE since the Portal went offline on 6 September 2021 and again since the Portal went online again, and to date the FICA has not been approved and finalised.
This is unacceptable as the FICA department had time since 22 July 2021 to verify documents and to date no progress have been made in this regard.
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Absa's replyOfficial
18 Nov 2021, 14:05Dear Yolandi Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
Absa's reply18 Nov 2021, 14:05
Official
Dear Yolandi Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe