Unacceptable service

I have had this Cheque account with absa for many years. Two weeks ago my wallet was ****** with all my cards. Lucky I still had my ID. So I go to absa greenfield branch in East London to make a new card. My salary was paid into my account on 25th May. Absa refused to make a new card saying my ID says R U Golden but their system says R Golden. They informed me I have ro make a new ID. Home affairs does not currently issue temp IDs meaning I have to wait 6 to 8 weeks to access my salary. This is unacceptable as they made the error to capture my details incorrectly when I opened the account. I have living expenses to pay. Rent. Maintenance. I provide for my mother as well. But I have to wait for new ID to arrive before I can get a new card. This is the worst service I have ever received. I understand they are cautious due to *****. But they were at fault now I have to pay. I don't even have this money to make a new ID