Unacceptable service

I am very disappointed with Absa’s lack of response. I sent two emails to ***, the first on 03 October 2025 and the second on 08 October 2025. I received automatic replies for both, but no one has reached out to confirm receipt or offer any assistance. This level of service is unacceptable. I expected at least a basic acknowledgment or some form of support by now.

I request an urgent investigation and refund of a missing CashSend transaction.

Transaction details (29 August 2025):

R1,200 payment

R850 payment

R10,000 payment

R800 CashSend

What happened:

On 30 August 2025 I received a ***** alert.

I called the ***** line and was advised to visit a branch.

I went to Absa Parkstation branch.

The three payments were confirmed and released.

The R800 CashSend disappeared from my app.

CashSend issue:

Money did not return to my account.

Recipient could not access funds with the details provided.

ATM receipt showed the access code as invalid.

I could not change the access PIN because the transaction had disappeared from my app.

The R800 has not been withdrawn or refunded.

My request:

Investigate the missing R800 CashSend urgently.

Refund the R800 to my account.