1 reviews | Active since Sept 2019
Unacceptable service by absa
I tried to purchase electricity via the absa app on my cellphone but it didnt give me a voucher it was blank... I checked in previous purchases on the app and it shows me that I have purchased but the voucher is also blank there. I called blu label and they say it never went through on their side and I need to contact absa for a refund. I sent absa an email with the problem and I recieved a case no. C-***7 but as of 01/09/19 I have recieved no feedback...
Why must I wait so long to get my money back... why am I getting the run around... It did not go through so why have I not been refunded... I purchased another voucher already.
I am very unhappy that I need to wait so long to get this resolved and that I need to be constantly trying to call and wait for the next operator... who will reimburse for my airtime I wasted when I am on hold and on top of that nothing is resolved still...
Sort this out...
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
I recieved an email on tuesday telling me my complaint reference C-***8 has been closed...why?
Who closed it... how can u close it when it has not been resolved?
Nothing has been done.
All this is doing is testing my patience and wasting my airtime, who is going to reimburse for my wasted airtime making calls.
I have not recieved a refund and I my voucher comes up blank...please tell me where has this been resolved...
This is really upsetting... just closed my complaint without doing anything about it...
I recieved an email on tuesday telling me my complaint reference C-***8 has been closed...why?
Who closed it... how can u close it when it has not been resolved?
Nothing has been done.
All this is doing is testing my patience and wasting my airtime, who is going to reimburse for my wasted airtime making calls.
I have not recieved a refund and I my voucher comes up blank...please tell me where has this been resolved...
This is really upsetting... just closed my complaint without doing anything about it...