Unacceptable service at ABSA

On Friday 4 December 2020 I could not deposit money at the auto bank at ABSA Tyger Valley. I then had to deposit the money at the teller inside the bank after standing in a cue. ABSA did not even offer to charge less banking costs, not realizing that I know the cost is higher to deposit money inside that at the auto bank. After I enquired about the banking charges, I was promised by some manager that the bank will reverse the charges, but I note that R6,00 was charged. I am not sure if the problem has been solved and if they will really charge less. I was also informed that the problem with not being able to deposit money at the auto bank has been coming on for days and that they are waiting for it to dealt with. We are now talking about the end of the month. For days I can also not transfer money between accounts due to system problems. Why do I have an account at ABSA since if they cannot provide a proper service. Are all banks like this?