Unacceptable service and procedures.

<p>I am very dissapointed with ABSA 's FICA back office and Business divison in Sandton city and especially with procedures. Last August 2016 my business account was blocked due to FICA requirements ,fair enough I duely completed the requirements and the account was reopened . Then in Novemeber 2016 the account was again blocked for FICA ,and despite the hard work of the Business branch in Sandton city we were unable to unblock it before Christmas and I was unable to pay salaries etc. Then in January we picked up the process again and managed to complete the requirements and the account was again opened to transact . All seemed to be hunky dory , sadly this was not the case; when I came to pay the taxes near the end Feburary for the company, alas the account was blocked again. On consultation with Business banking Sandton I was informed that alll my FICA had been submitted and the account should be open for business,obviously this was not the case. I have phoned every day and have even sat in the business bankers office while they tried to contact the FICA back office ... I was embrassed for the consultatnt as the the phone rang for nearly 10 minutes without the call being answered or forwarded . When the employee eventually answered they proceeded throw up a smoke screen by demanding more documentation which the Business banker had already sent.</p> <p>Subsquently to this the FICA back office has confirmed that all the documantation had been received and that the account has been unblocked but sadly the account is still blocked today!! So I have still not been able to pay the company taxes and will be fined and will have to pay interest on the orginal sum and the compounded sum. I find this totallly unacceptable and will be moving my account once thay have fixed the FICA problem. This is sad because I have been a client for over a decade</p> <p>Kind regards</p> <p>Simon</p>