Unacceptable Service and Ongoing Account Shortfall –Over 30 Days With No Resolution.

I am extremely disappointed with ABSA’s service and the complete lack of accountability in resolving a very simple issue on my account.

For over 30 days (now going into the second month), I have been experiencing a shortfall on my account. Despite clear evidence that the shortfall exists, I have been sent from department to department, receiving contradictory explanations from different agents.

One agent claims the shortfall is due to funds that “did not clear” and would be reversed. Someone else then states that the funds actually did clear but are still being held under an authorisation, which is causing the shortfall. Every interaction brings a new explanation, but no actual solution.

I have: • Visited branches multiple times • Spoken to numerous agents and supervisors • Had calls made in front of me, supposedly to resolve the issue • Logged a formal complaint with ABSA Complaints

Yet nothing has been resolved.

There is no sense of urgency, ownership, or accountability from ABSA , only empty assurances and false progress. It is alarming that no experienced agent/ department has been able to identify and resolve what appears to be a simple reconciliation issue. Instead, I have been repeatedly gaslit by agents insisting nothing is wrong.

This is my money, and I should not have to fight for over a month just to access it. How long does it realistically take to clear a payment or release an authorisation hold? This situation is completely unacceptable for a major bank.