Unacceptable Service and absolutely useless bank !

Absa is the most useless bank in South Africa. More than a month ago a ********** transaction went off my account. The next day I went into the branch and nobody could help me, they said I needed to contact the ***** department. So I did and after a week i only got a response. I was asked to open a police case, get an affidavit and send them a copy of the proof of payment, the very bank the payment was made from. After doing all this I then had to have an interview this them about this ********** transaction and after doing everything they have asked weeks have passed and I'm still waiting for it to be refunded. I put millions through my ABSA and this is the service I get. It is absolutely pathetic and I would caution anyone thinking about banking with them not too.