UNACCEPTABLE SERVICE

I CONTACTED ABSA VEHICLE AND ASSET FINANCE TO GET A SETTLEMENT AMOUNT ON A VEHICLE THAT MY BUSINESS HAS FINANCED THROUGH ABSA VEHICLE FINANCE. I RECEIVED A QUOTATION FROM THE BANK AND PAID THE OUTSTANDING AMOUNT WITHIN THE QUOTATION PERIOD.THIS WAS ABOUT THE 21/12/2022 . ON THE 01/01/2023 ABSA PUT THROUGH THE NORMAL MONTHLY DEBIT ORDER . WHY DID ABSA PUT THROUGH THE DEBIT ORDER WHEN TEN DAYS WOULD HAVE BEEN AMPLE TIME IN WHICH TO CANCEL THE DEBIT ORDER. SIBCE THE 4TH OF JANUARY I HAVE BEEN PHONING TO GET A REFUND AND TO TELL THIS USELESS BANK TO CANCEL THE DEBIT ORDER.ALL THAT I HAVE RECEIVED FROM THE BANK IS AN SMS ACKNOWLEDGING MY QUERY. I NEED A REFUND . WHEN I CHAT TO THE CONSULTANTS I GET CUT OFF. WHAT A PATHETIC EFFORT OF A BANK YOU ARE ABSA.