UNACCEPTABLE SERVICE

I recently enquired from ABSA to obtain my car's registration document. I submitted the required documents to the person who I was directed to. We were informed to wait 10 days on the 10th day and was informed that ABSA did NOT receive the document even though we have proof of the sent documents. Once again the doc's was submitted and again we had to wait another 10 days. again we enquired if our query was attended. again we were told to submit the docs for the third time. and again the FOURTH TIME. we are at our wits end as my vehicle has been standing still for the duration as stated above (6 weeks). <br> COULD someone COMPETENT PLEASSSEEEE HELP. <br> this is unacceptable service