Unacceptable response iro ***** report from ABSA

I noticed *****ulent deductions on my credit card from Facebook deductions I did not agree to never provide any credit card details nor have a subscription. I reported this to my private banker who in turn lodged a dispute within. In the meantime more deductions were going off notwithstanding my previous report to ABSA. I went onto the ABSA App and found a card block facility when activated asked the reason and chose the ***** option. A new card was then issued. This all happened fourth August. Thinking everything was now safe. On six August my private banker called me to inquire whether or not the dispute section called me which they did not also to inform me he would be on leave until Friday. Further deductions from face book were made on fifth August notwithstanding my report to ABSA me blocking the card and a new card issued. I was also charged ten rand each time for insufficient funds. If this is the measure of efficiency at ABSA then after being a client for over twenty five years and this is how they treat their private bank clients then it’s time to change banks