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Eduané Neethling
1 reviews | Active since May 2023
16 May 2023, 21:19
Unacceptable poor customer service
Terrible communication, no responses to emails despite read receipts showing that they are receiving and reading the emails. Account was settled a year ago but they have still not updated my credit records and refuse to provide me with a paid up letter so that I can update my profile with the credit bureaus.
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Absa's replyOfficial
17 May 2023, 08:09Dear Eduane Neethling
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to further assist with your matter, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareNthabiseng Sibande matter,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to further assist with your matter, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareNthabiseng Sibande matter,
Absa's reply17 May 2023, 08:09
Official
Dear Eduane Neethling
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to further assist with your matter, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareNthabiseng Sibande matter,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to further assist with your matter, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareNthabiseng Sibande matter,