Unacceptable customer service, you dont derseve my business

I am lost for words for the service level offered by absa activate insurance. I have been a loyal customer and obtained a good portfolio with absa, but now that I have put in a claim since 2021 they are despondent and you chase for updates. When adding valuables to my home content cover I gave them an evaluation certificate which was accepted. Suddenly it is no longer accepted based on their underwriter's feedback, which was came after you have confirmed on email that you are waiting on the premium to be deducted then you will finalize the claim. My question to you was how do you now deem the certificate not acceptable after you have agreed to cover the valuables and accepted the certificate. Which you failed to respond, the consultants do not care about customer service and could not be bothered.

Queen Corbett is apparently the person who's been handling this claim, which I only found out 2 weeks ago much as the claim was submitted begining of the month. No email comms on the claim being received including the reference or claim number. You spend your time and money calling them and being on hold for some time only to be told that person is not available, and no one else can help.

I have constant endless issues with Absa, they say the more things change the more they stay the same. I want an update on this claim from the superior so we can conclude this matter and I can move on to another provider who will value my business and treat me as a loyal customer.

The claim number is ***