Unacceptable customer service

I have been banking with Absa for years, despite the negative comments from many reliable sources.

I have recently experienced credit card ***** on my card from purchases made in Frankfurt. I have relocated to Vietnam and therefore am unable to call in to the call center. I emailed Absa a few weeks ago to inform them of the *****.

After many days, I got a response saying that they will block my card, and asked which branch in SA to send my replacement card to, so that they can investigate the matter. I explained to them that I am out of the country and reliant on my credit card, so it can not be blocked immediately, and I also requested that they provide me with an alternative solution to the problem.

Again, only a few days later, they responded by saying that I should email another department to get a temporary card sent to me in Vietnam, which must be activated first before the old card is blocked. They then said that they will not be concerned with any ***** activity that transpires during this time.

I emailed the other departments and have still not even gotten a response, nor a new card.

Absa has been incredibly unhelpful and unfair in dealing with my situation.

I am terribly disappointed and completely frustrated.