Unacceptable Customer Service

In my last few dealings with ABSA as my bank I have begun to realize that existing customers are no longer a priority when it comes to customer services. They failed to give me vehicle finance in time and as a result both parties have lost out. I notified that I am on personal banking and when I phoned for assistance they say, no you have normal account. When you call their help line you are subject to a computer log in with feeble instructions that time out so now you need to go to the branch for simple information. This is unacceptable!