Unacceptable banking service - no enquiry counter

I registered for internet banking at Absa Bank, Malvern KZN on 29 April.<br> My first gripe is that this branch no longer has an enquiry counter, resulting in long queues and teller staff not trained in enquiries. The teller apologised profusely and had to be advised by the neighbouring teller! The registration process eventually went through successfully. <br> When I tried logging onto internet banking at home, I received a log-on sms, but the system did not allow me to set up a password, it merely prompted me for a current password, and I could not logon! <br> I have done cellphone banking for a number of years, and never had issues with that! <br> I went back to the bank yesterday, spent over an hour there