Unacceptable bad service from Absa

On 12th December I wrote a review on Absa CIA. on hellopeter. We transferred 4,000 USD from Vaal Mall Forex , Millicent Mosehle was the originator. It was transferred to Melbourne on the 22 November 2017. We could not trace this transaction and hellopeter communicated with Absa. They called my husband once, he missed the call and wanted to return the call, but there was no name or reference. I received mail from Absa Actionline, Stanton van der Merwe. He informed me that they could not trace an amount coming into our account. This is rediculous! It is not an incoming amount, It is an outgoing amount. Do they bother to read what they are supposed to investigate?