JF
Jill F
1 reviews | Active since Jun 2016
17 Dec 2020, 09:38
Unacceptable
I have made payment on my credit card but i could receive a 20% discount on the final settlement. A lady from legal department said that she would contact, when the funds reflect. I made the payment last week. She only contacted md once and not again.
I have been trying to get hold of someone in the legal department to no avail. I have been trying from 10 December until today. No has assisted. I have sent so much time and airtime.
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Absa's replyOfficial
17 Dec 2020, 10:01Dear Jill Friester Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
Absa's reply17 Dec 2020, 10:01
Official
Dear Jill Friester Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care