1 reviews | Active since Mar 2017
Unacceptable and will not be tolerated
There are funds in my late mother's bank account that I needed to have released. I needed a letter of authority, so over the last few months I did that. I went on Friday with all the documentation I was told I'd need and it was found that the letter of authority needs to be the same as that of my ID which I did not chnshe after I got married. Okay how long does this process take, they told me 48 hours after the estate account is opened so just bring these corrected docs. I ran around for three days trying to get this sorted, can't get a ID during covid because home affairs is not taking new applications only temp ID. So I return to day only to be told that thus takes 4-6 weeks. I explained that this is not what I was told last week nevernjnd the fact that 4 that morning I was geld by gunpoint in my home and everything ****** including my work equipment while my daughter who was with me was awake and saw everything. So I would have done a lot differently since last week but based on the information I was given thought I could sort my child out with therapy and get this ID that is required because the DOJ would not change the name on the letter of authority. With absolutely no sympathy that they gave me the wrong information regarding the time line also found my poa was incorrect. I am beyond upset and told that me getting frustrated is not going to help just pushed me to the next level. This is not my fault and the fact that your staff are not correctly trained on time lines is also not my problem. If I do not get this money I cannot pay my car or live until my next salary date especially because I have to pay for all the things that were ****** last week. I need this resolved and I don't care how it's done. Jce been through way too much over the last few days and I cannot take this as well. I will go as far as I possibly can to ensure that this gets done because I can't even rely on our police tk help me catch the person who both my child and I saw
The customer experience with this bank is extremely frustrating. If I don't follow up and ask u get zero feedback. Considering this is a complaint and an escalation it seems ABSA just doesn't care what the experience for the customer is which is the reason I closed my account with this bank.
When we have a social media complaint where I work it is my duty to keep a customer informed and in the loop and happy so that the complaint does not get worse until the issue resolved and I face disciplinary action if that is not done.
On top of all of this I still allowed the time frame you gave me to go by before I responded so it is not even that I demanded feedback every single day. My complaint was that I went to a branch was told one thing and when u went back with the documentation I was told a different story. Today I called in and was told it was being finalized and would be by this afternoon and when I called back in the afternoon after visiting the branch aok I could get notifications instead of having to call in I was told another different story. Now I'm worried that this is not in fact being dealt with of nobody knows what on earth is going on. What does the system then say which is causing excamd unnecessary stress for me because I was under the impression that this was being resolved What more do I need to do to get this resolved?
The customer experience with this bank is extremely frustrating. If I don't follow up and ask u get zero feedback. Considering this is a complaint and an escalation it seems ABSA just doesn't care what the experience for the customer is which is the reason I closed my account with this bank.
When we have a social media complaint where I work it is my duty to keep a customer informed and in the loop and happy so that the complaint does not get worse until the issue resolved and I face disciplinary action if that is not done.
On top of all of this I still allowed the time frame you gave me to go by before I responded so it is not even that I demanded feedback every single day. My complaint was that I went to a branch was told one thing and when u went back with the documentation I was told a different story. Today I called in and was told it was being finalized and would be by this afternoon and when I called back in the afternoon after visiting the branch aok I could get notifications instead of having to call in I was told another different story. Now I'm worried that this is not in fact being dealt with of nobody knows what on earth is going on. What does the system then say which is causing excamd unnecessary stress for me because I was under the impression that this was being resolved What more do I need to do to get this resolved?
I will respond to your private e-mail.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
I will respond to your private e-mail.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care