Unacceptable and extremely poor customer service from ABSA Insurance claims assessor 22May 2019

Was contacted yesterday by the most rude and unprofessional claims assessor from ABSA Insurance. I have an unresolved claim that's been dragging on since March 2019. I was absolutely shocked when this claims assessor spoke to me in a condescending tone. Due to an unexpected acute onset illness I've been unable to see him. This person suddenly changed the expected appointment he was to have with me 9n short notice Being spoken to in an absolutely inappropriate tone... unbelievable. I'm sorry but I'm contemplating termination 9f contract.