Unacceptable

I am so frustrated and irritated I can cry. I am the director of my company. But it is the third time now in the last 2 years that I needed to contact the ABSA internet banking team to see whether a payment that on the banking app shows status unknown has gone through or before downloading the app to get a direct transfer pushed through immediately without having to wait 90 minutes. But somehow the 2 previous times I phoned and answered the security questions, all correctly by the way, the credit app they are using apparently said I answered incorrectly. Like how is it even possible people, maybe your questions are phrased incorrectly. Now I myself as the Director of the business and the account holder cannot access info on my account seeing as I was blocked. WAY TO GO ABSA, WELL DONE FOR KEEPING PEOPLE FROM RUNNING THEIR BUSINESSES SMOOTHLY. Oh and then of course you are forced to download the app, but cannot add comments to payments made as previously, and more often than not, you can only type in an e-mail address in the space for beneficiary e-mail, because you can click until you are blue in the face on the line where you are supposed to be able to add your own e-mail address for a copy and nothing happens, no keyboard.