Unacceptable

I would like to share my experience at absa bluff. I had made a cash deposit at the atm of 3000. The machine froze and my cash was jammed inside .i was told to go in to sort the matter out. I was then given the slip that had came out saying it was jammed and the teller telling me someone will contact me in 7days time. I feel it is completely unacceptable .One of the reasons a cash deposit is too send instant cash. We should not have to wait 7days for a bank to give back money that was jammed in they machine.the manager did go on to say it will take 7days to get back to me but she cannot give me confirmation that i will 100% receive my money back.I do not feel safe using absa bank at all. Its complete nonsense. U should not have to wait for a fault of the bank. A new method of some kind should be installed being able to give back money jammed at atms. Its upsetting not recieving assurance from a bank in which you rely on to keep your money safe.