1 reviews | Active since Jan 2017

03 Jan 2019, 14:57

Unabto to get overfraft after a year.

I have been trying to open a business account for months with ABSA to no avail. First the person that assisted me in the Richards bay branch said I will have it in a week. After several attempts to call her I gave up on her after a few month. I then called the hotline and an ABSA consultant told me i could do it over the phone. A week later he called me and told me he was unable to do it as there was a typo in my personal account. My branch contested this and said it was impossible. After demanding to speak to a competent person it was resolved. Now 2 months later ABSA say I am unable to do it over the phone and that I must return to the *********** consultant I spoke to in the beginning., There is no consistency and no one at ABSA seem to be able to agree on how things work. This is ABSA's last chance or I shall move all business and personal accounts to FNB.

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Replies (1)
Absa
Absa's reply04 Jan 2019, 14:24
Official
 Dear Customer  Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.  Kind regards
 Nthabiseng Sibande
 Group Customer Care
 Absa Bank Ltd