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Zenande Z

1 reviews | Active since Apr 2023

26 Apr 2023, 16:29

Unable to utilise funds paid into my account

I made an instant payment into my absa account on the 20th and the money is reflecting on my absa app transactions but it is not available for me to use. I have been told to email *** but I’m being sent from pillar to post. I paid a fee from my bank to make that payment as it needed to be there urgently but till now I still can’t use my money. This is so annoying because everyday I do follow ups but with no resolution

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Replies (5)
Absa
Absa's reply28 Apr 2023, 08:14
Official
Dear Zenande Z

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. 

Please provide me with your ID or account number to investigate the matter for you, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6 Kind regards,Group Customer CareNthabiseng Sibande 
ZZ
Zenande Z's update28 Apr 2023, 09:06
Reviewer Update
***
Absa
Absa's reply28 Apr 2023, 09:42
Official
Dear Zenande Z

Thank you your posting.

Kind regards,Group Customer CareNthabiseng Sibande 
ZZ
Zenande Z's update28 Apr 2023, 12:17
Reviewer Update
When can I expect feedback? I need to make payments with this money
Absa
Absa's reply28 Apr 2023, 12:38
Official
Dear Zenande.

Rezona Louw is working on your matter and she will get back to you.